Renewable Energy Technology Power

Our Policies and Ordering

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Ordering

All pricing shown on this website is in Canadian dollars and does not include applicable sales taxes or shipping costs. Shipping costs will be automatically added to your purchase through PayPal. We can provide shipping quotes for phone or email orders. Pricing is subject to change without notice.
 
When you're ready to order, please use our secure payment service through PayPal. If you don't have a PayPal account, please click on the link below to get your FREE account started today. If you do not wish to open a PayPal account but would like to place an order anyway, please call us at: 519-747-2288 or Contact Us. We will securely process your order manually.

Shipping and Handling

We attempt to ship your order as soon as we receive it. Depending on the product availability, please allow anywhere from 2 - 8 weeks for delivery. 

We offer the following shipping methods:
 
For small packages under 5 lbs:
Canada Post Xpress Post (4-6 business days within Canada, 6-12 business days continental USA)
 
For packages over 5 lbs:
KW Messenger (1-2 business days); Ontario postal codes beginning with L, M & N only.
OR
Canada Post Xpress Post (6-12 business days regular service Canada or continental USA)

Also available;

Standard Purolator Courier Overnight (additional cost to regular shipping cost. Please Contact Us for a quote).

Shipping costs are based on package quantity, size and weight.

 
FREE SHIPPING for large orders or system packages over $1500 (before taxes) and delivered within Ontario. Please call or Contact Us for shipping costs outside Ontario and internationally.
 
Shipping Wet, Flooded Lead Acid Batteries:
 
For safety reasons as designated by the Ministry of Transportation, all wet flooded lead acid batteries are classified as Hazardous Goods and will not be shipped via standard air or ground parcel delivery service such as Canada Post Xpresspost, Purolator, Fedex, UPS (each at their discretion).
 
We do have a limited designated area of Ontario where we can deliver small quantities (1 - 4 pcs.) of these types of batteries. To qualify you must live in an area of Ontario where your postal code begins with L, M or N only.
 
For larger quantities and for all other areas of Ontario and nationally or internationally we can ship by common LTL (less than load) freight carrier. In some cases, direct or drop shipment from the manufacturer may be available. Please Contact Us for a freight quote on these battery types. A separate dangerous goods handling fee will apply for preparation of proper shipping documentation and surcharges.
 
THANK YOU FOR YOUR ORDER. We really do appreciate your business.

Order Payments

Online credit card or debit orders are accepted & processed through PayPal.
 
We only accept Visa or Mastercard for non PayPal account holders, telephone or e-mail orders. (with account verification and authorization).
 
Your credit card or PayPal statement will show a purchase from "BATT EXPERT" or "BATTERIES EXPERT"
 
International Orders
 
We also accept payment for international orders by international money order only. Please allow 5 days after we receive your money order for payment processing & clearing before order shipment. All foreign customs charges, taxes, duty & brokerage fees are the responsibility of the purchaser. Additional shipping charges will apply for international orders. Please Contact Us for an international shipping quote. 
 
Instore shopping we accept: 
Cash, Debit, Certified Cheque, Traveller's Cheques, Money Orders, Bank Draft and of course; Visa or Mastercard.
Sorry, we do not accept American Express for instore, telephone or email orders at this time. You can make your Amex purchase from us through PayPal.

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Most links on this website are in PDF format. To view these files you will need to download the Adobe software. Please click on the 'Get Adobe Reader' button to download this software for free. 

Warranties and Returns

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
Any product found to be defective will be replaced as written within the manufacturers warranty terms. We have a franchise wide warranty program for our Enerwatt and Trans Canada products. Please Contact Us to inquire about these and other product manufacturers and their warranties.  
 
Non Defective Returns
 
Sorry, no cash or credit refunds on non defective item returns. These items are accepted as exchange only with original receipt and in original unused condition or unopened packaging. Shipping costs for items delivered in exchange will apply. All shipping costs and deposits are non refundable.

Looking for a reputable electrician to install your system?
 
We can provide you with expert installation. We have experienced and qualified Master Electricians who have many years experience in the Alternative Energy field. We ensure that all of our installers abide by the electrical codes as established by the Electrical Safety Authority: http://www.esainspection.net/. Our installers are also bonded and insured. We will act on your behalf in acquiring the necessary permits, inspections and approvals and see through the whole process to completion. Please call or e-mail us for a complete system and installation quote.
 
What about support after the sale?
 
We don't stop there! We are here for our customers. We endeavour to make sure your system will be running safely and trouble free for years to come. We take pride in all of the products and services we sell. We know your making a big investment and we want to make sure you're just as happy with your purchase as we are in providing it to you. In fact, we appreciate our customers calling us for technical support or to just let us know how their system is running.

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Renewable Energy Technology Power
Batteries Expert Waterloo
A division of 1708866 Ontario Ltd.
11-105 Lexington Rd.
Waterloo, Ontario, Canada
N2J 4R7
Phone: 519-747-2288
Fax: 519-747-2289

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